We aim to make the process of ordering flowers as easy as possible. However, we understand that our customers often have questions about our service or need to find out information regarding a specific need that they have. Below is a list of answers to the questions we are most frequently asked. If you are unable to find an answer to your question please feel free to give us a call and we will help you out over the phone or drop us an email on our contact page.
We reserve the right to suspend, restrict or terminate access to the Site for any reason at any time.
All products as depicted on this website (as may be varied from time to time) are available almost everywhere in the UK, Channel Islands, Republic of Ireland and Isle of Man - or as otherwise directed.
Certain flower and plant products may be delivered in bud to ensure longer life.
Some flower and plant products may be harmful or poisonous, if you require further information before submitting an order please contact us. All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice (although we will always try to contact you to discuss substitutions).
In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery date.
We guarantee the freshness of your flowers for 7 days from the date of delivery (flowers in our summer and spring ranges are guaranteed for 5 days). Our finishing touches range of products can only be delivered with floral items.
If your recipient isn't delighted with their flowers, please let us know. We'll do all we can to put the situation right. Standard procedure is to replace and uplift the original item.
If for some reason we need to refund your order please make sure the item delivered is made available for collection by our florist. Our ability to process a refund may be affected if we are unable to uplift your order.
Under the Licensing Act of 1964 (UK) and 1976 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. It is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor. It is an offence under Licensing (Northern Ireland) Order 1990 for any person under 18 to buy, or attempt to buy, intoxicating liquor.
Alcoholic gifts are distributed to selected areas in association with a licensed third party, for further information regarding our suppliers contact our Customer Contact Centre.
Prices include VAT for deliveries within the UK, Republic of Ireland and Channel Islands.
Prices exclude delivery which is £4.99 future day & £6.99 for same day and Sunday deliveries, but please note, that at certain times of the year these prices can vary ie Mothering Sunday delivery. All delivery charges will be clearly shown on the checkout page before you proceed to the payment pages.
Whether ordering online or by telephone you will be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.
We accept payment by most credit and/or debit cards.
By placing your order with us you are consenting to be bound by our terms and conditions.
Submitting your order is subject to our acceptance of this offer. We can send an email confirmation via the email address you provide. We will not consider ourselves bound by a contract with you until we have checked all the order details.
We cannot accept orders from customers under the age of eighteen (18).
We have a standard cut-off time of 3pm for same day delivery orders. But please note that in some circumstances our cut-off time will be changed. Orders for delivery in rural areas MAY need to be sent earlier. From time to time we can run into issues beyond our control ie vehicle breakdowns, driver issues or weather problems. If there are any problems with an order we will contact you and discuss the alternatives.
If, for any reason, you wish to change or cancel your order you can do so by calling 01228 900 115 or email: email@example.com
We regret that you may not cancel an order for perishable products once your order has been made-up or dispatched.
In the event that you are not satisfied with the service you receive complaints should be addressed in the first instance to:
By email: firstname.lastname@example.org
By telephone: 01228 900 115
By post: Customer Service Dept, Flowers Same Day, 55A Brook Street, Carlisle, Cumbria. CA1 2HW
Customer Services are available from 9am until 5pm Monday to Friday, 9am until 2pm on Saturday.
Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
Whilst we agree to use all reasonable endeavours to ensure that the this site is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the site.
We accept liability for death or personal injury arising from our negligence. Our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your order with us shall be limited to a multiple of  times the price you have paid for the products.
In line with goverment guidelines we are still able to take orders online or by phone - however all shops are closed to the general public. The safety of our staff and customers is our top priority. Our customer service and phone order staff are working from home and are available to help with any questions you have between 9am and 4pm. Delivery drivers are operating a strict contacless delivery protocol wich involves a leave on the doorstep, stand back and no signature required policy.
During this period we are only able to offer restricted delivery areas and there may be changes to our same day delivery options. We are doing our best to be there for you during this difficult time and do appreciate your understanding as we are not able to offer our full usual service.
Our goal is provide the best flower delivery service that we possibly can. The charge for delivery is £5.99 (including same day and Sunday deliveries) - there are options available for express 3 hour delivery for an additional £4 (please call for availability). Flowers are hand made to order and hand delivered from a flower shop covering the local area. If a florist is not available in the local area then your order will be hand made by a florist and delivered by a courier.
Orders for same day delivery can be placed up to 14:45. However, we may be able to arrange a same day delivery after that time for orders placed by telephone - this depends on driver availabilty for the required location.
Exceptions to our usual same day service. There are times when we need to change the cut-off for taking same day delivery orders. These include peak periods such as Christmas, Valentines & Mothers Day when high order volumes mean we may need to cut-off early to ensure all currently accepted orders can be delivered in a timely fashion.
There are also certain locations that may have an early cut-off due to the distance from the delivering florist or that the florist is closed at that time.
We strive to update our order calendar with live information relative to the required delivery location and all our phone order staff can provide up to date delivery information during the order process.
Please provide us with as much contact information as possible so that in the unlikely event that we have a delivery related issue we can contact you.
Although it is sometimes possible for us to deliver funeral flowers on the same day we encourage our customers not to request this.
Please note that not all areas are covered by our same day delivery service. This is usually affected by the availability of the florist covering the local area - if this service is not available we will contact you to offer an alternative delivery date.
The delivery calendar on the product detail page shows the available delivery dates for each item.
We strive to update our order calendar with live information relative to the required delivery location but please provide us with as much contact information as possible so that in the unlikely event that we have a delivery related issue we can contact you.
Funeral orders are the the only orders that we have specific time slots for and we ask for a service time during the order process.
On all standard orders we do not guarantee specific delivery times. This is due to the fact that an order has to be worked into a delivery schedule and route for a driver.
Any requests for specific delivery times that are entered into the deliver instructions on our website or when placing a phone order are not guaranteed but are passed onto our florist. We always try to accommodate specific requests as best we can.
Orders placed where a premium is paid for PRIORITY DELIVERY are guaranteed - this facility is currently only available for orders place by phone.
There are certain dates throughout the year where delivery is available on a Sunday. If this is applicable there may be an additional delivery suppliment - this will be shown seperately on the checkout page.
With the exception of funeral flowers all orders are delivered between 9am and 6pm.
PRIORITY DELIVERY. If you require a delivery within a particular time frame we do offer a priority delivery service. This guarantees the delivery within a 3 hour time frame from 9am onwards. Priority delivery can only be arranged over the telephone. If you have ordered online and wish to add this please give us a call. Please note at busy periods we may not be able to offer this service.
If you request a preference for a delivery time by adding a driver message to your order or asking a member of staff to add a driver note whilst placing a phone order then we will try our best to meet your request - but this is not guaranteed.
We will deliver your order during the hours of 9am and 6pm with the exception of priority and funeral deliveries. If there is no one in at the given address the flowers will be left either with a neighbour or in a safe place or failing that taken back to the shop. A card will be left for the recipient advising of the course of action taken. Although a telephone number is not essential it can be very helpful to our drivers.
We will deliver your order during the hours of 9am and 5pm with the exception of PRIORITY and FUNERAL deliveries. In the case of a delivery to non-residential adderesses a signature of a member of staff at the address will be accepted as proof the delivery has been made. Please note that in this time of heightened security certain companies insist on deliveries being made to a post / delivery room or reception area.
If you require a delivery within a particular time frame we do offer a priority delivery service. This guarantees the delivery within a 3 hour time frame from 9am onwards. Priority delivery can only be arranged over the telephone. If you have ordered online and wish to add this please give us a call. Please note at busy periods we may not be able to offer this service.
Funeral flowers are usually delivered to the director handling the funeral - if you don't have that information available we can try to find that for you. We do deliver tributes to the residential address that the funeral is leaving from, but please try to ensure that the person at the address is aware of the pending delivery. Delivery to places of worship / crematoriums etc is available but not recommended as there is often no-one available to accept the delivery. DELIVERY TIMES. We ask for the funeral time during the order process (if you are not sure we will check for you). Usually deliveries are made approx. 2 hours prior to the service time. We will liase with the funeral director if neccessary and make any ammendments to the delivery scedule accordingly.
During our busy periods we are very busy so may not be able to offer priority delivery. Please call us and we will advise. During these times we may need to stop taking orders earlier than our advertised time. Due to the volume of deliveries at these times we are unable to track orders.
If an email address is provided at the time of order then you will have the facility to track your order online. The tracking does not give live updates and we are unable to give live updates over the telephone. Although times requested are taken into consideration these are not guaranteed unless a priority delivery has been chosen or a time agreed with a member of staff.