If you have placed an order on our website you can track the status of the order here. Your order number was displayed on the order confirmation screen and also is included in the email confirmation sent to you.
Please enter your order number and email address that your confirmation was sent to.
In line with goverment guidelines we are still able to take orders online or by phone - however all shops are closed to the general public. The safety of our staff and customers is our top priority. Our customer service and phone order staff are working from home and are available to help with any questions you have between 9am and 4pm. Delivery drivers are operating a strict contacless delivery protocol wich involves a leave on the doorstep, stand back and no signature required policy.
During this period we are only able to offer restricted delivery areas and there may be changes to our same day delivery options. We are doing our best to be there for you during this difficult time and do appreciate your understanding as we are not able to offer our full usual service.
Our goal is provide the best flower delivery service that we possibly can. The charge for delivery is £5.99 (including same day and Sunday deliveries) - there are options available for express 3 hour delivery for an additional £4 (please call for availability). Flowers are hand made to order and hand delivered from a flower shop covering the local area. If a florist is not available in the local area then your order will be hand made by a florist and delivered by a courier.
Orders for same day delivery can be placed up to 14:45. However, we may be able to arrange a same day delivery after that time for orders placed by telephone - this depends on driver availabilty for the required location.
Exceptions to our usual same day service. There are times when we need to change the cut-off for taking same day delivery orders. These include peak periods such as Christmas, Valentines & Mothers Day when high order volumes mean we may need to cut-off early to ensure all currently accepted orders can be delivered in a timely fashion.
There are also certain locations that may have an early cut-off due to the distance from the delivering florist or that the florist is closed at that time.
We strive to update our order calendar with live information relative to the required delivery location and all our phone order staff can provide up to date delivery information during the order process.
Please provide us with as much contact information as possible so that in the unlikely event that we have a delivery related issue we can contact you.
Although it is sometimes possible for us to deliver funeral flowers on the same day we encourage our customers not to request this.
Please note that not all areas are covered by our same day delivery service. This is usually affected by the availability of the florist covering the local area - if this service is not available we will contact you to offer an alternative delivery date.
The delivery calendar on the product detail page shows the available delivery dates for each item.
We strive to update our order calendar with live information relative to the required delivery location but please provide us with as much contact information as possible so that in the unlikely event that we have a delivery related issue we can contact you.
Funeral orders are the the only orders that we have specific time slots for and we ask for a service time during the order process.
On all standard orders we do not guarantee specific delivery times. This is due to the fact that an order has to be worked into a delivery schedule and route for a driver.
Any requests for specific delivery times that are entered into the deliver instructions on our website or when placing a phone order are not guaranteed but are passed onto our florist. We always try to accommodate specific requests as best we can.
Orders placed where a premium is paid for PRIORITY DELIVERY are guaranteed - this facility is currently only available for orders place by phone.
There are certain dates throughout the year where delivery is available on a Sunday. If this is applicable there may be an additional delivery suppliment - this will be shown seperately on the checkout page.
With the exception of funeral flowers all orders are delivered between 9am and 6pm.
PRIORITY DELIVERY. If you require a delivery within a particular time frame we do offer a priority delivery service. This guarantees the delivery within a 3 hour time frame from 9am onwards. Priority delivery can only be arranged over the telephone. If you have ordered online and wish to add this please give us a call. Please note at busy periods we may not be able to offer this service.
If you request a preference for a delivery time by adding a driver message to your order or asking a member of staff to add a driver note whilst placing a phone order then we will try our best to meet your request - but this is not guaranteed.
We will deliver your order during the hours of 9am and 6pm with the exception of priority and funeral deliveries. If there is no one in at the given address the flowers will be left either with a neighbour or in a safe place or failing that taken back to the shop. A card will be left for the recipient advising of the course of action taken. Although a telephone number is not essential it can be very helpful to our drivers.
We will deliver your order during the hours of 9am and 5pm with the exception of PRIORITY and FUNERAL deliveries. In the case of a delivery to non-residential adderesses a signature of a member of staff at the address will be accepted as proof the delivery has been made. Please note that in this time of heightened security certain companies insist on deliveries being made to a post / delivery room or reception area.
If you require a delivery within a particular time frame we do offer a priority delivery service. This guarantees the delivery within a 3 hour time frame from 9am onwards. Priority delivery can only be arranged over the telephone. If you have ordered online and wish to add this please give us a call. Please note at busy periods we may not be able to offer this service.
Funeral flowers are usually delivered to the director handling the funeral - if you don't have that information available we can try to find that for you. We do deliver tributes to the residential address that the funeral is leaving from, but please try to ensure that the person at the address is aware of the pending delivery. Delivery to places of worship / crematoriums etc is available but not recommended as there is often no-one available to accept the delivery. DELIVERY TIMES. We ask for the funeral time during the order process (if you are not sure we will check for you). Usually deliveries are made approx. 2 hours prior to the service time. We will liase with the funeral director if neccessary and make any ammendments to the delivery scedule accordingly.
During our busy periods we are very busy so may not be able to offer priority delivery. Please call us and we will advise. During these times we may need to stop taking orders earlier than our advertised time. Due to the volume of deliveries at these times we are unable to track orders.
If an email address is provided at the time of order then you will have the facility to track your order online. The tracking does not give live updates and we are unable to give live updates over the telephone. Although times requested are taken into consideration these are not guaranteed unless a priority delivery has been chosen or a time agreed with a member of staff.