We understand the importance of dealing with customer enquiries in a timely manner and we respond to nearly all enquiries within 60 minutes (during office hours).
If you are enquiring outside office hours we we get back to you as soon as the office re-opens.
It's important that we respond to all our customer enquiries as quickly as possible, whether it is a question about flowers or an issue with a delivery.
I think that's what makes the difference between us and our big name competitors - we take ownership of enquiries and work on them as soon as we receive them.
Laura - Customer Service