It's all about customer service.
Alison - Head Florist
How it all started.
We have been involved in the floristry trade for over 25 years and during that time we have seen many, many changes. Not least the birth of the internet and online selling.
Back in 2001 we decided to take the plunge and develop a website. At the time we had no idea just how much influence the web would have on every aspect of our day to day business. Never has there been a more poinient use of the phrase 'being in the right place at the right time'.
Flowers Same Day Fusehill Street
Making a difference.
It soon became apparent that flower sales and the internet were well suited and that a minor revolution was starting to happen. Unfortunately, there has been a downside to the transfer to online sales. The investment required to trade online, both financially and in man hours meant that it is very difficult for independant high street florists to compete with the larger blue chip names that have to some degree started to dominate the market.
We very quickly understood how we could make the internet work to our advantage. One main difference between large corporate sites and their local high street competition is the ability to offer a superior level of one to one customer service.
A world of lifestyle floristry
Customer Service.
All orders placed with Flowers Same Day are hand delivered direct from a flocal florist covering the choosen delivery area. With over 1,500 flower shops covering the UK and Ireland we can arrange deliveries to over 95% of the population. Our order processing and telesales team are a small group who really enjoy working with customers. If you prefer to order by phone you will speak to one of the people shown in the right hand column.
If you have any requests for particular flowers or queries regarding delivery addresses we will always try to help. Our goal is to always try to meet our customers needs.
With the best will in the world from time to time mistakes are made and things go wrong. Our intention is to always try to resolve matters to the customers satisfaction. Thankfully these situations are few and far between, but we know from experience that what can start out as a frosty phone call or email nearly always ends in a 'Thank you, I really appreciate your help' response. Our customers are our business and we treat them accordingly.
